Policies
Service Policies
Please review the following terms before your repair. If anything is unclear, contact us and we'll be glad to explain.
Up to 1 year
Warranty. 1 year on OLED screens, 90 days on incell.
Free diagnostic
At our location. $30 on house calls, waived if you repair.
$1 / mile
House call fee, calculated from our location.
01
Warranty
What is covered and what is not.
1 year
OLED screens
Parts and labor
90 days
Incell screens
Parts and labor
90 days
All other repairs
Parts and labor
The warranty does not apply if
- The device could not be tested at drop-off (for example, a black or unresponsive screen).
- The installed part suffers physical damage after the repair.
- The device suffers water damage after the repair.
02
Diagnostic
How we assess your device.
Free
At our location
Basic diagnostic
$30
On house calls
Waived if you proceed with the repair
- If you proceed with the repair, the diagnostic fee is waived and you only pay for the repair.
03
House Calls
Mobile service at your home or office.
$1 / mile
House call fee
Calculated from Sunrise, FL
Service area
- Sunrise, Plantation, Weston, Coral Springs, Fort Lauderdale and Pembroke Pines.
Important: if on arrival the device has a different issue than reported and it cannot be repaired, the house call fee plus the $30 diagnostic will be charged.
04
Special Order Parts
For repairs that require ordering a part.
50%
Deposit
Paid before the part is ordered
3–5 days
Estimated arrival
Typical delivery time
- Once the part arrives, we will contact you to schedule your repair.
05
Returns
Repairs and accessories.
- No returns are accepted on repairs or accessories.
- Exception: a repair where the installed part is defective.
- This exception does not apply to parts with physical damage.
Questions about our policies?
We're happy to clarify anything before you book.